FAQs

1. What is Ecopaws?
Ecopaws is your go-to store for smart, sustainable, and stylish pet essentials. We’re dedicated to bringing high-quality, functional products that make life easier for both pets and their humans.

2. Where do you ship?
We currently ship to the United States, Canada, and select international countries. If you’re unsure whether we ship to your location, feel free to contact us.

3. How long does shipping take?
Shipping typically takes between 7–14 business days, depending on your location. Please note that delays may occur during holidays or high-demand periods.

4. How much does shipping cost?
We offer free standard shipping on all orders!

5. How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can also use the “Track Your Order” link on our website.

6. What if I receive a damaged or incorrect item?
We’re sorry to hear that! Please contact us within 7 days of delivery with your order number and a photo of the issue. We’ll make it right.

7. Can I cancel or change my order?
We process orders quickly, but if you reach out within 12 hours of placing your order, we’ll do our best to accommodate changes or cancellations.

8. Do you accept returns?
Yes! If you’re not satisfied with your purchase, you can return it within 14 days of delivery. Please refer to our Return Policy for more details.

9. How do I contact customer support?
You can reach us anytime at support@shopecopaws.com or use the Contact form on our website.

Still have questions? Feel free to reach out — we’re happy to help!